Return policy

Novara London Returns and Refunds Policy

At Novara London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our returns and refunds policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items.

Return Costs
Customers are responsible for return shipping costs. Novara London does not reimburse return shipping costs and is not liable for any costs incurred during the return process. See our Terms and Conditions for complete details.

Return Notification Deadline
Returns must be notified within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this period to be eligible for a return.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process
To initiate a return, please email info@novaralondon.com. Once your return is approved, you will receive detailed instructions to complete the return process.

Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to ensure your request is processed correctly.

Important Notice on Sale Items
Please note: items purchased during the sale are final sale. This means they cannot be returned, refunded, or exchanged under any circumstances, including sizing issues. Make sure to check your size and product details carefully before placing your order.